FabricCraft Privacy Policy

This policy explains how FabricCraft ("we", "us") handles your information. It covers our websites, Minecraft servers, Discord server and bot, store and support (the "Services"). Contact us at support@fabriccraft.net.

Information we collect

Information you give us. What you write, say, post and create on the Services: chat and private messages, text in game such as signs, books and names, your Discord messages and images, messages to our bot, and the support requests, reports, appeals, applications and emails you send us.

Information we collect automatically. We collect your Minecraft username and UUID, your Discord username and ID, your IP address and your approximate location (such as your country) worked out from it, device and connection information, connection times, gameplay activity and statistics, commands, and your moderation history with us.

Information from others. We also receive information from these sources:

• Our payment provider: what you bought, the Minecraft account it is for, a transaction reference and its status, including refunds and chargebacks. We do not keep your card details, billing address or email address from checkout.
• Mojang and Microsoft, when you connect: your username, UUID and skin.
• Discord, when you sign in to the store with Discord: your Discord account details.
• Services that help us prevent abuse: information about your connection.
• Other players, other platforms and public sources: reports about you, and messages and other content that include or mention you.

Without the technical information above you may not be able to use the Services, and without a Minecraft username we cannot deliver a purchase.

How we use information

Our purposes, with the legal basis for each in brackets:

• Run and maintain the Services (legitimate interests).
• Answer questions and give support, including with our bot (legitimate interests).
• Keep the community safe, prevent abuse and enforce our rules (legitimate interests).
• Deliver and manage purchases, refunds and chargebacks (contract; legal obligation for tax and accounting records).
• Provide community features, such as public statistics, leaderboards and showing community screenshots and builds (legitimate interests).
• Fix problems and improve the Services, including the accuracy of our automated tools (legitimate interests).
• Meet legal obligations (legal obligation).

Your right to object

We use most of your information because we have a legitimate interest in running and moderating FabricCraft. You can object to this at any time, for reasons about your own situation. We will then stop, unless we have strong reasons to continue that override your interests, or we need the information for a legal claim. You can always stop public statistics about you and our use of screenshots that show you: see Public information and your choices.

Moderation and automated tools

We use automated tools, including AI, to check what people write and post on the Services, including names, private messages and messages to our bot, and how game clients behave. What you type, including any personal details, can be sent to the providers of these tools. Staff can read messages, including private messages, when they review a check, report, appeal or safety concern.

The tools look for clear breaks of our rules. When a tool finds a clear and serious rule break, it can act before a person looks at it. It can remove the content, or give a warning, a kick, a mute or a ban, which can limit or end your access to the Services for a time or permanently. Staff decide other cases.

Automated checks of connection information can also block a connection or an account to prevent abuse.

Staff are alerted to automatic warnings, mutes and bans and can lift any of them. To ask for a staff review, open a punishment appeal ticket in our Discord server, appeal at fabriccraft.net/appeals if you are banned from our Discord server, or email support@fabriccraft.net.

We may keep content that broke the rules as evidence, and report illegal content to the platform it was on or to the authorities. Our providers may do the same under their own policies.

Bans and mutes, and when they are lifted, may be posted in a public record in our Discord server.

Who we share information with

Service providers handle information for us. They provide:

• hosting, network, backup and other services that run our websites and servers
• payment processing
• email and support tools
• AI services for support, moderation and maintaining the Services
• translation
• services that help us prevent abuse

Platforms and services that act under their own policies: Discord, Minecraft (Mojang and Microsoft), our payment provider (its own privacy policy applies to checkout), the service that handles ban appeals, and other platforms where you interact with us.

Other cases: when the law requires it, to prevent harm or abuse, or if the running of FabricCraft passes to another organisation.

We don't sell personal data or share it for advertising. You can ask us for the names of the organisations we share information with.

Some of our providers handle information outside the UK, including in the United States. When they do, we rely on UK adequacy regulations or on approved contract terms, such as the International Data Transfer Agreement or the UK Addendum to the EU standard contractual clauses. Email us for more information or a copy.

Public information and your choices

Other people can see your public chat in game (which is also shown in our Discord server), your posts in our Discord server, and bans and mutes in the public record. Some features also show your username with purchases or leaderboard places, in game, in our Discord server and on our websites.

Public statistics. We publish gameplay statistics and leaderboards from the survival and creative servers. Your statistics profile is public by default. To hide it, type /socialsettings public_stats hidden in game, or email support@fabriccraft.net with your Minecraft username. We never publish your IP address or your real-world location.

Screenshots and credits. Screenshots and builds shared in our community may appear on our website and social channels. Email us to have a screenshot or a credit removed, and we will not use it again.

Data retention

We keep information only for as long as we need it for the purposes in this policy.

• Chat, private messages, commands and connection records have no fixed deletion date. We keep them while FabricCraft operates, because reports, appeals and abuse investigations can depend on activity from months or years earlier.
• Moderation records have no fixed deletion date. We keep them while they could matter to a later report, appeal or repeat offence.
• Purchase records: as long as needed to deliver and support purchases, handle refunds and chargebacks, and meet tax and accounting obligations.
• Support messages and applications: as long as needed to handle them, any follow-up and any later application.
• Screenshots and build credits: while they are shown.
• Deleted information can stay in our backups for about a year, sometimes longer. It can stay in earlier copies of our website for longer.
• Information under a legal hold: until the hold ends.

You can ask us to delete information about you. We delete it unless we still need it for one of the reasons above, for example an open moderation case or a ban that is still in force.

Your rights

Depending on where you live, you can ask us for a copy of your information, or ask us to correct it, delete it, limit how we use it or move it. You can also object (see Your right to object), withdraw consent, and ask for a member of staff to review an automated decision.

To make a request, email support@fabriccraft.net. We may ask you to show that the account is yours.

If you are unhappy with how we handle your information, tell us first at support@fabriccraft.net. You can also complain to your data protection authority. In the UK this is the ICO (ico.org.uk).

Children

Discord requires its users to be at least 13, or older in some countries. If we learn that someone younger is using our Discord server, we may remove them from it. A parent or guardian can contact us at support@fabriccraft.net about a child's information.

Cookies

Our websites use only the cookies and browser storage they need to work, such as keeping you signed in to the store and remembering your basket. We don't use analytics or advertising cookies. Our payment provider runs its own checkout pages and may set its own cookies there.

Changes

We may update this policy by posting a new version here and changing the "Last updated" date.

Contact

Privacy questions and requests: support@fabriccraft.net.